Frequently Asked Questions
Your guide to all things gear, shipping, and support at CameraStuff.
Do you offer international shipping for cameras and lenses?
Yes, we ship our premium photography gear worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and the weight of your package.
What is your return policy for open-box equipment?
We offer a 30-day return policy. If you have opened the gear, it must be returned in its original packaging with all accessories and no signs of wear for a full refund. A restocking fee may apply if items are missing.
Are the products sold on CameraStuff covered by a warranty?
Absolutely. All new equipment comes with a full manufacturer's warranty. Additionally, our certified pre-owned gear includes a 90-day CameraStuff limited warranty for your peace of mind.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status directly through your account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you invest in your dream gear over time.
Do you provide sensor cleaning or equipment repair services?
While we primarily sell equipment, we do offer professional sensor cleaning services at our physical locations. For repairs, we can help facilitate manufacturer service requests for products purchased through us.